Can I return an order?
Of course, you have 14 days from the receipt of your order to return anything you bought from us. Please contact us at info@voltwerkhandel.de to inform us of your intentions. Returns must be sent to our warehouse address: VoltWerk Handel, Ghaith Khaleel, Haarener Straße 3, 33142 Büren, Germany. Please always contact us before sending anything back, as returns without prior notice cannot be assigned and processed correctly.
To qualify for a full refund, the item must be in the same condition that you received it: unused, undamaged, with all seals intact, and in its original packaging with all accessories and manuals. You will also need the receipt or proof of purchase. The statutory rights of consumers in the EU remain unaffected by this.
Who pays for the shipping?
If the item is being returned for a quality reason, because it is damaged, defective or you received the wrong item, please contact us and we will provide a return label and cover the cost of shipping. If possible, we would like to see pictures of the damage. In these cases you will receive a full refund including the original shipping costs.
If the item is free of defects and you simply changed your mind or no longer need it, you bear the direct cost of returning the goods yourself. We recommend a tracked and insured shipping method; the risk of loss or damage during return transport lies with the buyer.
For consumers in the EU exercising their statutory 14-day right of withdrawal, we will refund the purchase price including the original standard shipping costs. A deduction may only be made for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
For business customers (B2B) and buyers outside the EU, the original shipping costs are non-refundable and we reserve the right to charge a restocking fee of up to 20% of the item value, depending on the condition of the returned item and packaging.
When should I send the product back?
You should send it back within 14 days of your return claim.
Please put the product with all of its accessories and manuals back into its original box and send it to: VoltWerk Handel, Ghaith Khaleel, Haarener Straße 3, 33142 Büren, Germany.
How and when will I get my money back?
Once we receive and inspect the products, you will get a confirmation by email and your money (less any applicable deductions as set out above) will be paid back within 14 days in the same way you made the purchase. Please note that your bank or credit card provider may require additional time to process the refund.
How do I cancel an order?
Just like returning a product, you have 14 days from the receipt of your order to return anything you bought from us. If you want to cancel the order before you receive it, please contact us to inform us of your intentions. If the order has not been dispatched, we will just cancel the order. However, if the item is on its way to you, you will have to follow our returns policy and send it back to us.
*By making a purchase in our webshop you agree to our returns / cancelling policy.